Privacy Policy for Shield Water Compliance Ltd

Effective Date: 01/09/2024

At Shield Water Compliance Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or engage with our services.

1. Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Business Information: Company name, job title, and any other relevant details related to your business.
• Service Information: Details about the services you request or inquire about.
• Payment Information: Billing details if you make a purchase or payment for our services (processed securely through third-party payment processors).

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Services: To deliver the services you request and manage your account.
• To Communicate: To respond to your inquiries, provide customer support, and send you updates about our services.
• To Improve Our Services: To analyse usage patterns and improve our website and services.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Legal Basis for Processing Your Information

We will only process your personal information when we have a legal basis to do so, including:

Consent: When you have given us explicit consent to process your information for a specific purpose.

Contractual Necessity: When processing is necessary for the performance of a contract with you.

Legal Obligation: When we need to comply with a legal or regulatory obligation.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and IT support.

Legal Authorities: When required by law or to protect our rights, privacy, safety, or property, or that of others.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Erasure: You have the right to request the deletion of your personal information under certain circumstances.
• Restriction: You have the right to request the restriction of processing your personal information.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files placed on your device that help us understand how you use our site. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Shield Water Compliance Ltd
49 Green Meadows Drive,
Filey YO14 0LF
Telephone: 07593096098
Email: info@shieldwater.co.uk
Website: www.shieldwater.co.uk

What information we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

• [ add types of detailed uses, such as:]
•  Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
•  To communicate with you and to keep you informed of our latest updates and services;
•  To serve you advertisements when you use our Site (see more under "Advertisements"); 
•  To market our websites and products (see more under "Marketing"); 
•  Conducting statistical and analytical purposes, intended to improve the Site.
• …

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

• Hosting and operating our Site;
•  [Add and amend relevant types of third parties, such as:]
•  Providing you with our services, including providing a personalized display of our Site;
•  Storing and processing such information on our behalf; 
•  Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
•  Providing you with marketing offers and promotional materials related to our Site and services; 
• Performing research, technical diagnostics or analytics;

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.